Postings of Merit

It used to be about something... I can't remember what.

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Chat with TDS Metrocom

TDS Chat Guy:
Good morning Gabe.
TDS Chat Guy:
My name is TDS Chat Guy
Me:
How do I get TDS Metrocom Service in Watertown Wisconsin?
TDS Chat Guy:
TDS Telecom does provide service at some addresses already in Watertown. We do not service the entire town though due to FCC boundaries. I believe AT&T provides services in the other areas.
TDS Chat Guy:
What is your address?
Me:
I’m shopping for a friend.
Me:
She lives in the 53098 area code.
TDS Chat Guy:
OK. Give me a minute while I take a look if TDS service is available.
Me:
[GIVES FULL ADDRESS]
TDS Chat Guy:
Thank you.
TDS Chat Guy:
Unfortunately TDS does not provide service at this address. I’m sorry we can’t help.
Me:
How do I change that?
Me:
How can I find out more about what you mean about FCC boundaries?
TDS Chat Guy:
There is no way to change that. The lines at that address are owned by another company. TDS cannot provide service over those lines. The only way to get service with TDS is to live within the TDS service area.
TDS Chat Guy:
The FCC works with companies like TDS and AT&T to set up service areas. These are essentially lines drawn on a map where one company agrees to be the provider of last resort on one side of the line, and another company agrees to this on the other side. The provider of last resort means that the company is required by law to run a line to any home that requests service in that territory.
Me:
I would like to get service other than ATT at that address. What are my options?
TDS Chat Guy:
There may be a cable company available.Someone like Charter or Time Warner.
TDS Chat Guy:
You could also get service through a cellular company.
Me:
I want to get High Speed Internet and landline phone service from someone other than Charter or ATT. Are there alternative choices to those?
TDS Chat Guy:
No.
Me:
Is there someone at the FCC who could fix it for me? Me: Could you connect me?
TDS Chat Guy:
There is no one that will be able to change this.
TDS Chat Guy:
I’m sorry I can’t help more.
TDS Chat Guy:
If you wanted TDS service, you would have to move to our service territory.
Me:
Do you have an advocacy or government relations representative I could talk to. Me: I would like to be your customer. There has to be a way. Me: Help me give you money!
TDS Chat Guy:
There is no one at TDS that can change this. There is no one at the FCC that can change this. We would like to have you as our customer, but we can’t if you don’t live within the TDS service area.
Me:
This is America. There has to be a way. Do you you have a manager or a second tier of support who might have more ideas?
TDS Chat Guy:
I have worked here for years. I have been asked this question literally hundreds of times. No one can change this.
Me:
I do not accept your answer.
TDS Chat Guy:
That is fine. But that is the answer.
Me:
I would like to talk to a TDS executive.
Me:
How can I do that.
Me:
I would like to talk to someone else.
TDS Chat Guy:
I can connect you with my manager if you would like.
TDS Chat Guy:
They will tell you the exact same thing.
Me:
I think you are not trying TDS Chat Guy. I think you are broken.
Me:
You have been beat down and you are tired.
TDS Chat Guy:
I am not beat down, nor tired.
Me:
I would like to talk to someone who would like to change the world. Me: Someone who is interested in helping shake up the status quo. Me: I don’t think you care TDS Chat Guy. I think you have given up on life.
TDS Chat Guy:
Well I will try not to take that personally.
Me:
LIFE CAN BE BETTER TDS Chat Guy:.
TDS Chat Guy:
I disagree completely.
TDS Chat Guy:
Life is great for me.
Me:
You can change your world, TDS Chat Guy!
Me:
And it starts by not saying things like “There is nothing anyone can do about it.”
Me:
You can get up in the morning and say, “TODAY I AM GOING TO MAKE THE WORLD BETTER!”
Me:
“ONE CUSTOMER SERVICE INTERACTION AT A TIME!”
TDS Chat Guy:
While I appreciate your enthusiasm, I don’t think this is going anywhere. TDS Chat Guy: Do you want to talk to my manager?
Me:
No. I don’t want to talk to your manager, TDS Chat Guy. You can disconnect the chat now. Thank you for your time.

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In fact, a depressing amount of the time—really up until this week—I would do my job until I hadn’t the slightest idea what time it was or what bullshit I was typing or what my crank was ever meant to be attached to in the first place.
But, even when my shitty little crank was not attached to anything, I did keep cranking. Because, Dads do their job. It’s what they do.
They crank. They crank and crank and crank and crank.
http://www.43folders.com/2011/04/22/cranking

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0 Plays

It’s been a while since I’ve posted a recording. I made this this morning with my 2nd Generation iPod Touch, so it’s got some strange artifacts, but is still a nice walk through the spring peepers, bird-kind, and tree whispers along my path to the office.

Enjoy.

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Trolls and Vikings

J: best quote on the internets ever: “Our Viking ancestors spoke stories of battles with trolls, and today we still see them on the internet.”

G: Them who?

J: ?

G: The Trolls? Or the Vikings?

J: The trolls. 

G: Orly?

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0 Plays

This is a recording made from the picnic table outside my office.  There was a lot going on out there this morning— most angry chipmunks— but there are a few other interesting sounds in this recording. Listen for the rumbling sounds of the local police outdoor shooting range in the far off distance. 

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10 Plays

This is a recording I made in my favorite Gazebo here at work.  There is a marsh to the north and east, a forest to the west and a country road to the south. I take lunches here when I can. 

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Robot:
Hello Pony. Are you a bomb?
Pony:
*Silence*
Robot:
Because, If you're a bomb, just don't say anything, ok?
Pony:
Silence
Robot:
Ok. You're a bomb. HE's A BOMB GUYS!
Pony:
No I'm not.
Robot:
You had your chance.
TV News:
http://www.boingboing.net/2010/09/09/police-detonate-susp.html